Privacy Policy

This policy applies to personal information collected through this website, including our quote, demonstration, contact, parts and service enquiry forms, as well as information collected automatically when you browse the site. It does not apply to information collected offline through other channels, which we handle under the same principles wherever practicable.

When you submit an enquiry through this website, we may collect:

• your name;
• your business or company name;
• your email address and phone number;
• your location, such as your state or postcode, where the form asks for it;
• machine, product or enquiry details you provide, such as the equipment you are interested in, a model or serial number, the nature of a parts or service request, or any message you include;
• your preferred contact method, where the form asks for it.

We collect this information so we can respond to your enquiry, prepare quotes, arrange demonstrations, supply parts, coordinate service support and keep a record of the request.

When you visit this website, some information is collected automatically through cookies and similar technologies. This may include your IP address, device and browser type, pages viewed, the website that referred you, and general usage patterns. We use this information to understand how the website is used, improve its content and performance, and keep it secure. Where analytics tools are used, they help us measure visits and engagement in aggregate.

We use the personal information we collect to:

• respond to and follow up your enquiries;
• prepare and provide quotes and product information;
• arrange demonstrations and equipment consultations;
• process parts requests and coordinate service support;
• communicate with you about your enquiry, including confirmations;
• maintain business records and improve our products, services and website;
• meet legal, regulatory and record-keeping obligations where they arise.

We do not sell personal information.

We disclose personal information only to service providers who need it to help us operate this website and our business. This includes providers of website hosting, enquiry and communications systems, analytics, delivery and equipment-support services. These providers handle personal information on our behalf for the purposes described in this policy. We do not otherwise disclose personal information to third parties except where required or permitted by law.

Some of the service providers we use, or the systems they operate, may be located outside Australia. Where personal information is disclosed to providers located overseas, we take reasonable steps to ensure it is handled consistently with this policy and applicable Australian privacy laws.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Enquiries submitted through this website are transmitted securely and stored on our behalf. We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to maintain business records, or as required by law, after which it is securely disposed of or de-identified where practicable.

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity before releasing information.

If you have a concern about how we have handled your personal information, please contact us using the details below so we can look into it and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

This website may contain links to other websites, including manufacturer information and mapping services. Those websites have their own privacy policies, and we are not responsible for how they handle your information. We encourage you to review the privacy policy of any website you visit through a link on this site.

We may update this policy from time to time to reflect changes in our practices or legal requirements. The current version will always be published on this page, along with the date it was last updated.

If you have any questions about this policy, or how we handle your personal information, contact Gadlee Australia: