SERVICE & SUPPORT
Service & Support for Commercial Cleaning Equipment
After-sales support is part of whole-of-life planning. We support Gadlee equipment with maintenance guidance, fault assessment, repairs and replacement parts, with the scope confirmed for each machine and location.
What support covers
- Preventative maintenance scheduled around your operation
- Fault diagnosis and repairs
- Replacement parts and consumable supply
- Operator guidance, handover and maintenance routines
- Technical documentation and specification support
- Advice on machine configuration as a site's cleaning task changes
How a service enquiry is handled
Machine identification and clear fault details help us assess a service enquiry and determine the appropriate next step.
- Send the model and serial number, the site and the fault you are seeing
- Tell us the machine's approximate hours and when it was last serviced
- Describe when the fault appears — at start-up, under load, on turns, while charging
- We come back with the likely cause, the parts involved and the next step
- Where the fix is an operator-level adjustment, we will say so rather than book a visit
Preventative maintenance and equipment support
Follow the manufacturer's calendar and operating-hour intervals where each applies, and adjust planning for utilisation, soil, dust and operating conditions. The supplied operation and maintenance manual is the authority for the machine.
A workable program has three layers: what the operator does at the end of every shift, what a supervisor checks weekly, and what a technician covers at a scheduled service.
| Interval | Who does it | Typical scope |
|---|---|---|
| Every shift | Operator | Drain and rinse tanks, clear the debris tray, check and wipe squeegee blades, clean filters, charge correctly |
| Weekly | Supervisor or lead hand | Inspect brushes and pads for wear and even pressure, check blades for rounding, check hoses, seals and battery condition |
| Scheduled service | Technician | Full inspection, wear part replacement, motor and drive checks, electrical and charging checks, adjustment and report |
Reducing downtime
Worn consumables and blocked filters can contribute to downtime. A suitable on-site holding and prompt operator reporting may reduce disruption, provided changes and checks stay within the supplied manual and operator training.
Battery and charger instructions vary by chemistry and configuration. Follow the specific battery, charger and machine instructions; battery or electrical inspection and repair belongs with qualified service personnel.
Operator training and handover
At handover, support can cover start-up, settings for the floor and task, recovery, shutdown and the daily routine in the supplied instructions. Clear, repeatable routines help operators use and care for the machine consistently.
Multi-site and contract cleaning operations
Facilities management and contract cleaning operations running compatible machines across locations may be able to standardise selected consumables, training and maintenance routines. Compatibility and support scope must be confirmed for each model and site.
Where you run a mixed fleet, tell us what is on each site and we will set out where consumables and routines can be made common across machines.
Support and whole-of-life cost
Assess purchase price, operator time, parts, servicing and downtime using the site's operating hours and quoted costs. Including these factors at purchase supports a practical whole-of-life comparison.
Service and parts support is coordinated Australia-wide from our Fairfield NSW head office. Arrangements and attendance vary by location, and we confirm what applies to your site before you commit.
Common questions
- How often should a commercial floor scrubber be serviced?
- Follow the manufacturer's calendar and operating-hour intervals where each applies. Utilisation, soil, dust and operating conditions can affect planning; contact us with the model and usage so the applicable schedule can be confirmed.
- What should I do if a machine stops working?
- Shut down and isolate the machine before any permitted inspection. Follow the supplied manual for operator checks, and request service for electrical, battery, motor, drive or unresolved faults.
- What information should I send with a service request?
- Send the model and serial number, site, approximate machine hours, last service information and when the fault appears. These details help us assess the likely cause and appropriate next step; further inspection may still be required.
- Do you supply parts as part of servicing?
- Yes. We supply consumables, wear parts and components for the Gadlee equipment we distribute, and we confirm fitment against your model before supply.
- Can you support machines across multiple sites?
- Send the models and locations you run. We will set out what we can confirm for each site and where consumables, training and maintenance routines can be standardised across the fleet.
- Do you supply documentation for maintenance?
- We supply the technical documentation available for the equipment we distribute, including specification data and maintenance guidance.
Request service support or ask a technical question
Tell us the machine, the site and what you are seeing. We will come back with the likely cause and the next step.